Shipping policy

Thank you for shopping with BikeOrbit.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Order processing

Orders are usually processed within 1–3 business days after payment is successfully completed.

Processing times may be longer during holidays, high-demand periods, product launches, or when additional order verification is required.

Shipping times

Estimated delivery times vary depending on your location, shipping method, carrier performance, and customs processing.

Typical delivery estimates may range from 7–15 business days, but some orders may arrive sooner or later depending on destination and carrier conditions.

Shipping times are estimates and are not guaranteed unless clearly stated at checkout.

Shipping confirmation and tracking

Once your order ships, you may receive a shipping confirmation email with tracking information if tracking is available.

Tracking updates can take several days to appear after shipment.

Shipping costs

Shipping costs, if applicable, are shown at checkout before you complete your purchase.

Promotional free shipping offers may be available from time to time and may have conditions or minimum order requirements.

Incorrect shipping information

Please make sure your shipping address is correct before placing your order.

BikeOrbit is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake, contact us at info@bikeorbit.co as soon as possible. If the order has already been processed or shipped, we may not be able to change the address.

Delivery delays

Delivery may be delayed by:

  • Carrier issues
  • Customs processing
  • Weather conditions
  • Holidays
  • High shipping volume
  • Incorrect address details
  • Local delivery restrictions
  • Events outside our control

We appreciate your patience if delays occur.

Customs, duties, and taxes

Depending on your location, customs fees, import duties, taxes, or local charges may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Lost or damaged packages

If your order arrives damaged or appears to be lost, contact us at info@bikeorbit.co with your order number and any relevant photos or tracking details.

We will review the situation and help with the next steps.

Contact

For shipping questions, contact us at info@bikeorbit.co.