Privacy policy
This Privacy Policy describes how BikeOrbit collects, uses, and protects your personal information when you visit our website, place an order, or interact with our store.
By using our website, you agree to the practices described in this Privacy Policy.
Information we collect
When you visit or purchase from BikeOrbit, we may collect information such as:
- Name
- Email address
- Shipping address
- Billing address
- Phone number if provided at checkout
- Payment-related information processed securely by our payment providers
- Order details
- Device and browser information
- IP address
- Website activity, such as pages viewed and products added to cart
How we use your information
We use your information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, and guarantee requests
- Improve our website and customer experience
- Detect and prevent fraud
- Send marketing emails or offers if you have opted in
- Comply with legal, tax, and security obligations
Payment information
Payment information is processed securely through our payment providers. BikeOrbit does not store full payment card details on our own systems.
Cookies and tracking technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember cart and checkout information
- Understand how visitors use the website
- Improve advertising and marketing performance
- Personalize your experience
You can disable cookies in your browser settings, but some parts of the website may not function properly.
Sharing information
We may share necessary information with trusted service providers that help us operate our store, including:
- Shopify and ecommerce platform providers
- Payment processors
- Shipping and fulfillment partners
- Email and customer support tools
- Analytics and advertising platforms
- Fraud prevention and security providers
We do not sell your personal information directly.
Marketing communications
If you subscribe to marketing emails, we may send you product updates, offers, and promotional messages. You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us at info@bikeorbit.co.
Data retention
We keep personal information only as long as necessary for business, legal, tax, fraud prevention, and customer support purposes.
Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw marketing consent
- Request a copy of your data
To make a privacy request, contact us at info@bikeorbit.co.
Security
We use reasonable security measures to help protect your personal information. However, no online system can be guaranteed to be completely secure.
International customers
If you access our website from outside the country where our services are operated, your information may be processed in other countries where our service providers operate.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact
For privacy questions or requests, contact us at info@bikeorbit.co.